Privacy policy

1. We respect your privacy

   Brindabella Hearing & Speech Centre respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

2. What personal information we collect

   We may collect the following types of personal information from you:

   • name, title, gender & date of birth
   • address
   • phone number
   • fax number
   • email address
   • information about the goods or services you have ordered
   • information from enquiries you have made
   • communications between us
   • information regarding referral sources
   • documentation relevant to your communication care

3. How we collect your personal information

   We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

4. Use of your personal information

   We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not provide your information to third parties, except that we may provide your name and date of birth to our business partners who assist us in the provision of our services to you such as hearing aid manufacturers.

5. Disclosure of your personal information overseas

   We are likely to disclose your personal information to recipients in Australia only.

6. Security of your personal information

   We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

7. Access to your personal information

   You can access and update your personal information by contacting us on 02 6281 2311 or via email This email address is being protected from spambots. You need JavaScript enabled to view it..

8. Complaints about privacy

   If you have any complaints about our privacy practices, please feel free to send in details of your complaints to This email address is being protected from spambots. You need JavaScript enabled to view it.. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes

   Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

10. Website

    When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This tinformation is used in an aggregated manner to analyse how people use our site, such that we can improve our service. We use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Third party sites: our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.